TERMS OF USE

  1. Introduction

- Welcome to HelloMida- a retailer of fashion products in Vietnam.
- Sales e-commerce website hellomidafashion.com is built and operated by Mingliyin Vietnam Co., Ltd (“the Company”).
- Products traded at hellomida-sg.com fully meet the provisions of the law, and do not sell poor quality goods, or goods of unknown origin or origin.
- Trading activities at hellomida-sg.com must be done openly, and transparently, ensuring the interests of consumers.
- Domain name of the e-commerce website hellomida-sg.com was developed by Mingliyin Vietnam Co., Ltd with the transaction domain name: hellomida-sg.com

General definition:
- "Seller" A seller is any individual or entity, who exchanges a good or service in return for payment.
- “Customer” means a person accessing this website and/or legally purchasing and using the products and goods provided by the Company and has ownership rights to the products and goods purchased by him/her, own in accordance with the provisions of current law.

Regulations and policies posted on hhellomida-sg.com comply with the current regulations of Vietnam. When you visit our website, you agree to these terms. The Website reserves the right to change, modify, add or remove any part of these Terms of Sale, at any time. Changes are effective immediately upon posting on the website without prior notice. And when you continue to use the website, after changes to these Terms are posted, it means that you accept those changes.

Please check back often to keep up to date with our changes.

  1. Guide to use website

- When accessing our website, customers must ensure that they have all civil acts to perform goods purchase and sale transactions in accordance with current regulations of Vietnamese law.
- We will guide you to create an account (Account) according to your usage needs so that customers can buy and sell on the website hellomida-sg.com within the framework of the Terms and Conditions of Use. suggest.
- Customers will have to register for an account with authentic information about themselves and must update if there are any changes. Each visitor is responsible for his or her own password, account and activity on the web. Furthermore, you must notify us when your account is accessed without authorization. We do not accept any responsibility, directly or indirectly, for damage or loss caused by your failure to comply with the regulations.

Use of any part of this website for commercial purposes or on behalf of any third party is strictly prohibited without our prior written permission. If we violate any of these, we will cancel the guest's account without notice.

  1. Customer Feedback

All website content and your comments are our property. If we detect any fake information, we will immediately lock your account or take other measures in accordance with Vietnamese law.

 

  1. Accept Order and Price

We have the right to refuse or cancel your order for any reason related to a technical error, system objectively at any time.

We are committed to providing the most accurate price information to consumers. However, sometimes errors still occur, for example, when the product price is not displayed correctly on the website or the price is wrong, we will contact you for instructions or order cancellation on a case-by-case basis. that's for you. We also reserve the right to refuse or cancel any order whether or not it has been confirmed or paid for.

 

  1. Change or Cancel transaction at Hellomida

In any case, the customer has the right to amend or terminate the transaction if the following measures have been taken:
- Order Cancellation on the ordering website
- Sent notification by email to cs@hellomida.com or phoned to hotline 0866.21.21.20 and confirmed by customer service that order status at that time can be canceled or modified.
- Return goods received due to manufacturer's defect with the condition that they have not been used or enjoy any benefits from such goods in accordance with HelloMida's Return Policy

  1. Brand

All intellectual property rights (registered or unregistered), informational content and all design, text, graphics, software, images, video, music, sound, and software compilation The software, the source code, and the underlying software are all our property. The entire content of the website is protected by Vietnamese copyright laws and international conventions. Copyright is reserved.

  1. Security Provision

    Our website takes information security seriously and uses best practices to protect your information and payments. Your information during the payment process will be encrypted for safety. Once you complete the ordering process, you will exit safe mode.

    You must not use any program, tool, or other means to interfere with the system or change the data structure. The website also strictly prohibits the distribution, dissemination, or promotion of any activities aimed at interfering, destroying, or infiltrating the system's data. Violating individuals or organizations will be deprived of all rights and will be prosecuted before the law if necessary.

    All transaction information will be kept confidential unless required by law enforcement。

 

  1. Payment Provisions

There are 2 payment methods, Customers can choose the most convenient and suitable method for them:

Method 1: Payment by the method: Payment on delivery (COD): The customer pays in cash (COD) right after receiving the product.
Method 2: Payment by PayPal

Note:
The amount to be paid by the Customer includes the number of products and goods with promotional discounts (if any) and shipping costs (if any), shown on the website at the "Payment" step.

For payment methods 1 and 2, if after the agreed time, the Company does not deliver the goods or does not respond, the Customer directly calls the hotline number: 0866.21.21.20 or sends an email to cs@hellomida.com to complaints and support information as well as the compensation process (if any).

  1. Law and Authority in Vietnam Territory

All these Terms and Conditions and the Contract (and all obligations arising out of or in connection with it) shall be governed by and construed in accordance with the laws of Vietnam. If there is a dispute arising from these Terms of Use, the customer has the right to submit a complaint/complaint to a competent Court in Vietnam for settlement.

  1. Personal and Privacy Information

In addition to our own data storage system, we may use a number of 3rd party services to collect (anonymized) information when you use HelloMida's services. Collecting this information helps us personalize your experience, improve our services and deliver advertising messages tailored to your shopping needs.

The collected information you actively send to us when registering an account on HelloMida:
- Name, address, phone number, email, date of birth, gender
- Comment, evaluate your product (including text, image, and video information provided by you)
- Other registration information when you actively participate in programs that collect this information

To use features like image search, we also rely on your permission when you want to send us pictures.

  1. Issues Related to Deposit Accounts

11.1. Lock account/lock part of customer's account features in the following cases:
- When there is a decision or written request of a competent authority in accordance with the law.
- When HelloMida detects that a customer has typical dishonest purchase behavior such as:
+ There are dishonest and deceptive acts.
+ Create virtual orders
+ There are signs of fraud or abuse of discount codes and promotions.

On a case-by-case basis, HelloMida a will take appropriate action, including locking the account without prior notice.

11.2. Temporarily locking or freezing an account will terminate when one of the following conditions is met:
- There is a written/notification from the competent authority that all transactions made on the account are legal or that the disputes about the Account have been resolved or the request to end the blockade of the account.
- After checking the documents/information you provide to prove the purchase (invoices, pictures of purchased products,...), will have the right to decide to terminate or continue the temporary locking/locking. account release.